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About PLP Solutions

What
we do
At PLP Solutions, our mission is to empower start-ups by managing their full customer lifecycle, from aquisition to retention.
How
we do it
Using our experienced sales team and innovative solutions, we help our clients build lasting relationships with their customers, increase engagement and drive growth.
Extended outbound organisation
Speaking all languages, in all regions, from junior to senior sales executives. We operate in 13 locations and markets, both offshore and onshore.
Bespoke digital
assistance
Think beyond omnichannel. We enable your business to show your customers your human side with a 24/7/365 customer contact solution across your product.

Who we are

A specialist BPO provider to start-ups with a global hub based in Barcelona and delivery centres in South Africa, Mauritius and Namibia.

Purpose

We are an experienced, results-orientated sales team.

Mission

We combine our 32 years of experience with our innovative thinking to deliver bespoke solutions.

Partnerships

We are a Zendesk Get Labour Partner.

Markets

We are experienced in servicing the following markets: Europe, Africa, USA, Canada, UK, France, Denmark, Sweden, Norway, Germany, Zambia, Namibia, Seychelles and Mauritius.

Languages

We provide our service in the following languages: English, French, Spanish, Swedish, Danish, Norwegian, Swahili and counting.

Our solutions

We are a Business Process Outsourcing specialist for startups. Our unique culture, people, our tech platform and our experience guarantee a professional and quality user experience.

Agility at the core of how we think

We analyse your current state and then design solutions, define outcomes, manage delivery, calibrate and review, and continuously improve and implement efficiency audits.

Our full inbound and outbound CX

Client-centric journey mapping, acquisition and sales, onboarding and customer education, service, survey, upsell, verification, retention and win-back, QA, NPS and CSAT analysis.

Digital future

We are together with you on your digital journey.

Our technology optimises our offering

We leverage Zendesk technology with bespoke customisation to offer a world-class platform with full omnichannel capability.

We are service fanatics

We offer agent profiling, key performance indicator alignment, performance-based remuneration and incentives, learner management systems, workforce planning, real-time analysis and quality assurance.

We speak your language

English, French, Spanish, Swedish, Danish, Norwegian, Swahili and counting.

Our edge

We recognise and value the uniqueness of each of our start-up clients and their business needs.

Being an extension of your business is our reason for being.

Our reputation is earned one client at a time – we build long-term relationships with our clients and always deliver on our promises.

We combine our 32 years of experience with our innovative thinking to deliver bespoke solutions.

We provide local and global solutions tailored to your business and customer experience needs.

Our roots are in customer care, problem-solving, digital assistance and complex task fulfilment.

Our cost-effective approach ensures that your business can run with lower costs.

Our people

We truly are an extension of your business, treating and representing your brand with the care and respect it deserves.

People are at the core of your customer experience

Talk to an expert

Careers

New opportunities await! Work and live in Barcelona

Thanks for stopping by.
Your next gig is in sight!

Are you interested in kickstarting your career in Barcelona – gaining valuable international work experience and expanding your skill set? If you are passionate about delivering exceptional customer service to our customers and are multilingual, then this is a great opportunity for you.

Join our team of passionate customer-centric individuals with a track record of achievement in providing exceptional service to customers. Our beautiful office is based in Poblenou, a vibrant neighbourhood next to the beach, home to Barcelona’s buzzing start-up community. We are an office of approximately 40 staff members, predominantly comprised of people who have recently moved to Barcelona. This means that you will join a supportive community that will help you settle in and explore a new city.

Get in touch with us

We’d love to hear from you

Address:

P2 Carrer de la Marina 102,
08018,
Barcelona, Spain

Email:

info@plp-solutions.com